InFOREMAX RMA Software About

Product Features

InFOREMAX Web Portal

Provide a 24/7 accessible platform that enhances your helpdesk services!

	Instant generated RMA number
	Email notification capabilities
	Track multiple product returns by a single RMA number
	Manage RMA lifecycle by integrated RMA status
	Link a support ticket to multiple RMAs
	Multi-attachment upload to an RMA request and a Support Ticket
	Supplier RMA management
	Multi-language storefront:
	Provide storefront in multiple languages
	Reseller account:
	Manage customers' data, RMA requests, support tickets by Reseller accounts
	Reporting:
	Generate customer approval sheets
	Track advance replacement RMA
	Track repair costs, labor and parts
	Warranty validation:
	Online product registration capability
	Automatic validation warranty on serial number
	Shipping:
	Support multiple shipping address each customer
	Generate shipping label and commercial invoice for return shipment
	Single click UPS, Fedex, USPS, DHL, TNT, GLS, Speedee shipment Tracking
	Integration:
	User selectable theme to fit your corporate website looks
	Integratable in a corporate website
	Extra:
	Import data via Excel file
	Export to Excel file
	Single click local data backup
	Direct remote MS SQL database access
	Hosting:
	Hosted on GoDaddy's ultra fast web servers
	World-Class Data Centers
	Daily Backups
	99.99% proven service uptime
	Unlimited bandwidth and database size

InFOREMAX Cloud Based RMA Web Portal 4.0

A web portal is designed to automate your customer helpdesk services. Made with a user selectable theme, it provides a web-based interface to your customers to file return merchandise requests online. Upon entering the request details, the web portal generates a unique number for the return request and sends notification email to your service group.

InFOREMAX Web Portal validates product warranty and generates return shipping label. By automating the process of mechanize return there are significant savings in both time and manpower resources.

The Web Portal also allows users to register their products, enter support tickets, view the status of their return requests, add comments, search knoweldge base about your products & services and update their profile online. InFOREMAX Web Portal enables an organization to provide a 24/7 accessible platform to its customers. The enhancement of customer helpdesk services results significant customer satisfaction and retention.

View ScreenShots

Storefront Deployment

1) Select a theme to fit your corporate website looks (Storefront > UI Setup)

2) Select layout of your corporate website and copy codes into a html page

3) Put the html page into your company website
Your customers access our online RMA portal under your company domain name!