InFOREMAX RMA Software About

Product Features
InFOREMAX Web Portal
Provide a 24/7 accessible platform that enhances your helpdesk services!

Instant generated RMA number
Email notification capabilities
Track multiple product returns by a single RMA number
Manage RMA lifecycle by integrated RMA status
Link a support ticket to multiple RMAs
Multi-attachment upload to an RMA request and a Support Ticket
Supplier RMA management
Multi-language storefront:
Provide storefront in multiple languages
Reseller account:
Manage customers' data, RMA requests, support tickets by Reseller accounts
Generate customer approval sheets
Track advance replacement RMA
Track repair costs, labor and parts
Warranty validation:
Online product registration capability
Automatic validation warranty on serial number
Support multiple shipping address each customer
Generate shipping label and commercial invoice for return shipment
Single click UPS, Fedex, USPS, DHL, TNT, GLS, Speedee shipment Tracking
User selectable theme to fit your corporate website looks
Integratable in a corporate website
Import data via Excel file
Export to Excel file
Single click local data backup
Direct remote MS SQL database access
Hosted on GoDaddy's ultra fast web servers
World-Class Data Centers
Daily Backups
99.99% proven service uptime
Unlimited bandwidth and database size

InFOREMAX Cloud Based RMA Web Portal 4.0

A web portal is designed to automate your customer helpdesk services. Made with a user selectable theme, it provides a web-based interface to your customers to file return merchandise requests online. Upon entering the request details, the web portal generates a unique number for the return request and sends notification email to your service group.

InFOREMAX Web Portal validates product warranty and generates return shipping label. By automating the process of mechanize return there are significant savings in both time and manpower resources.

The Web Portal also allows users to register their products, enter support tickets, view the status of their return requests, add comments, search knoweldge base about your products & services and update their profile online. InFOREMAX Web Portal enables an organization to provide a 24/7 accessible platform to its customers. The enhancement of customer helpdesk services results significant customer satisfaction and retention.

Storefront Deployment

1) Select a theme to fit your corporate website looks (Storefront > UI Setup)

2) Select layout of your corporate website and copy codes into a html page

3) Put the html page into your company website
Your customers access our online RMA portal under your company domain name!