InFOREMAX RMA Software About

Product Features
InFOREMAX Software
Automate report generation and the flow of business-critical information!

Computer generated RMA number
Email notification capabilities
Support multiple shipping address each customer
Manage RMA lifecycle by integrated RMA status
Track multiple product returns by a single RMA number
Generate customer approval sheets
Track repair costs, labor and parts
Track advance replacement RMA
Supplier RMA management
Customer-tied spare parts option
Desktop alert when RMA is overdue
Track turnaround time from RMA creation to completion
Track RMA case by product, serial number, time period, customer
Track RMA volumes per month
Monitor reason of product failure by integrated fault code
Import data via Excel file
Export to Excel file
Fields can be customized by user
Advance permission control
Work with MS Access or SQL Database

InFOREMAX RMA Software 7.0

A feature rich system, designed to automate the labor intensive and time consuming processes of dealing with customer returns. It provides a user-friendly interface to the Customer Support team for data entry of customer and product information. Upon entering this information, an RMA number is generated and a notification is sent to the service staff via email.

InFOREMAX RMA Software generates repair quotations and invoices for non-warranty items. By automating the paperwork generation of RMA process there are significant savings in both time and manpower resources.

The analysis and report tools also allow users to create statistical reports which include Profitability Analysis, Parts & Labor Cost Analysis, Total Defective Materials Count, Product Failure Analysis, Turnaround Time Analysis and RMA cases reviews. InFOREMAX RMA Software provides the tools that enable an organization to run its Repair Center as an independent business.

InFOREMAX RMA Software is compatible with Windows Vista, Windows 7 and runs under Microsoft .NET 3.5.
Available at Two Different Options
Premium Package
When you buy InFOREMAX Software you make a one-time purchase without any royalty payment.
Subscription Package
There is no upfront cost to start using InFOREMAX. You get a 15-day trial account 100% free of charge, and then pay the lowest monthly fee.

Do you need a web portal that allows your customers to submit their Return Request and to track the progress of the return on-line?

InFOREMAX is proud to offer a cloud based web portal, integratable to your corporate website.